Returns Policy- Online Purchases

Kingan Jones is committed to customer satisfaction. We adhere to the Consumer Guarantees Act. If you are not completely satisfied with any full price product, please return it to us in the orignial condition, along with proof of purchase within 14 days of delivery.

We will happily exchange full price items, for another size or color of the same style, subject to avaliability.

Refund option is avaliable for full price items only with a proof of purchase.

Refund of purchase price will be by original payment method only

Kingan Jones does not provide exchanges, returns or refunds on any sale items purchased online.

Please note that items purchased from our online store cannot be exchanged or returned to any of our Kingan Jones retail stores or wholesalers.

Before returning anything please email us at enquiries@kinganjones.co.nz and let us know items you are returning and why.
We will send you a Return Authorisation Number (RA#). This will be valid for 14 days from when we send it to you.

Please send your returns to:
50 Upper Queen Street,
Eden terrace
Auckland 1150

Please ensure that your name, address and RA# number is enclosed within the parcel.

Returns Policy- In store purchases

Kingan Jones is committed to customer satisfation. We adhere to the Consumer Guarantees Act.

If you are not completely satisfied with any full price product, please return it to us in the original condition, along with proof of purchase within 7 days of purchase.

We are happy to exchange full price items for another size or colour of the same style, subject to availibility.

We do not provide refunds for change of mind.

Kingan Jones does not provide exchanges, returns or refunds on any sale items purchased in store.

We will provide a replacement, where availiable, or credit note for any goods that are faulty.

Faulty Returns

If a product is faulty, please send it back to us and we will reapir it. If we caqnnot repair the garment, we will replace it, subject to avalibility.
If we cannot replace your purchase we will issue you with a refund of the purchase price.
We will refund shipping costs on garments that have manufacturing faults.

We do not replace garments that have been damaged by wear and tear.
We ask that any faulty garments worn, be returned to us laundered.

Online Exchanges

If you are returning a garment to exchange either size or colour, it must be unworn and in it's original condition with tags attached.
Please send it to:
50 Upper Queen Street,
Eden terrace
Auckland 1150

Please include your name and contact details within the parcel.

Sale Items

We do not refund sale items.
If you have any queries regarding sizes please refer to our size guide or email us at enquiries@kinganjones.co.nz before you finalise your purchase with payment.

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